Reopen support tickets when dev tasks are completed
Reopen support tickets when dev tasks are completed
When engineering marks issue tasks done without updating linked tickets, your support team loses customer context and follow-up is delayed. Agents regain context and notify customers same day.
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Overview
When engineering closes issue tasks without updating support tickets, customer context gets lost and SLAs drift; this workflow closes that loop. It reopens and flags the linked ticket so support can follow up and notify customers the same day.