Reopen snoozed customer tickets after three days delay

Your snoozed support tickets vanish from agent queues, causing delayed follow-ups and missed SLA obligations. Reopen them automatically so agents see tasks for follow-up within three days.

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Overview

Snoozed tickets often drop out of sight and erode SLA performance; your agents need reliable work items to follow up. This flow reopens snoozed tickets after three days so agents see and act on them again, restoring visibility and preventing missed responses within the SLA window.