Reopen case records from solution rejected emails quickly

When 'Solution Rejected' emails arrive, case queues fall out of sync and staff must triage manually. Reopening the matching case restores accurate status so staff can resume work same day.

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Overview

If rejection replies sit in a mailbox, case status and handoffs get delayed and your coordinators waste time triaging. This flow detects rejection emails, reopens the exact case, and returns accurate status so staff can resume work within minutes, reducing manual follow-up.