Reopen and flag inbound call SMS threads for visibility
Reopen and flag inbound call SMS threads for visibility
Your inbound call SMS threads often remain closed after calls, leaving agents without caller context. Reopen and annotate conversations so agents can prioritize callbacks the same day.
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Overview
When inbound calls don’t surface in the right SMS thread, agents lose caller context and callbacks get delayed. This flow reopens and annotates the matching conversation so agents see caller details and can prioritize same-day callbacks.