Renewables founder: update SMS counts on contact records

Support agents miss inbound SMS context for field incidents, risking delayed triage. This increments contact SMS counts so agents and account owners see full histories and respond with context.

Overview

Field SMS often lack visibility, delaying incident triage and damaging customer trust. This workflow keeps contact SMS counts current so support agents and account owners always see message history, enabling contextual responses and eliminating missed follow-ups.

Notable Features

Increment SMS counters on contacts
Notify support agents on updates
Keep contact histories current