Remove user MFA device and update ticket status
Remove user MFA device and update ticket status
You receive help-desk tickets asking to remove identity provider MFA, leaving users locked out while agents perform manual IAM steps. Agents restore access and close those tickets the same day.
Workflow preview:
Zap details:
Overview
Support agents spend time on manual IAM tasks when tickets request MFA removals, delaying user access. This workflow automates device removal and updates the ticket, letting IT restore access and close cases the same day.