Remove paid access, add limited role on failed payments
Remove paid access, add limited role on failed payments
Your community members may keep paid entitlements after a failed charge, exposing paywalled content and causing billing disputes. Reclassify access and send a renewal message so your coordinators can act same day.
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Overview
When a subscription payment fails, this flow enforces community entitlements and reduces manual churn handling. It reclassifies access, messages the member, and alerts coordinators so payment issues get resolved the same day.