Remove old reply drafts on new support messages

Your support inbox can retain old reply drafts, causing agents to send outdated or duplicate responses. It removes prior drafts so agents see fresh conversation context when a new message arrives.

Overview

Leftover reply drafts create real risk: agents can accidentally send outdated or duplicated replies and frustrate customers. This flow removes prior drafts as new messages arrive so agents always work from current context and reduce mistaken replies within minutes.