Remove missed call entries and update call stats
Remove missed call entries and update call stats
Answered calls stay marked as missed, triggering duplicate follow-ups and skewed agent workload. It deletes stale missed-call rows and updates call metrics so managers have accurate reports same day.
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Overview
Answered calls that still appear as missed drive duplicate outreach and noisy reports for support leadership. This flow clears stale missed-call entries and increments daily counters automatically, so managers see accurate call metrics by end of day.