Regional ops: send SMS replies to local lists

Regional operations coordinators miss customer SMS replies buried in central inboxes, causing missed local follow-ups. Replies go back to regional lists so ops and marketing act quickly.

Overview

Missed SMS replies stall regional follow-up and hurt local promotions. This workflow returns every customer reply to the regional messaging list it came from, giving regional ops and marketing instant visibility so local teams act quickly. The result is fewer missed replies and smoother local coordination.

Notable Features

Route SMS replies to regional lists
Notify local ops and marketing
Tag messages with region labels