Record SMS opt-outs to CRM and notify team
Record SMS opt-outs to CRM and notify team
When customers reply STOP to SMS, opt-outs can go unrecorded and teams may keep contacting unsubscribed leads. You receive a CRM opt-out flag and a team alert within minutes.
Overview
Unrecorded SMS opt-outs create compliance risk and wasted outreach for reps. This workflow flags each STOP reply in your CRM and posts a team alert so outreach stops within minutes, preserving list hygiene and reducing follow-ups.