Record shared mail lag time and update task board
Record shared mail lag time and update task board
Your shared-mail flags and timestamps lack a central lag record, causing overdue replies and handoff confusion. It logs lag entries and updates case items so coordinators get timing visibility same day.
Overview
Stop losing response context in board updates by turning shared-mail flags into a reliable timing log for case coordinators. The workflow centralizes timestamps, writes a searchable sheet row, and updates the task within minutes so your team can act same day.