Record RMA diagnostics start time to tracking sheet

Your RMA tickets lack reliable start-times, breaking returns tracking and slowing dispatch. Returns coordinators get accurate timestamps and assignee details, enabling same-day reporting and action.

Overview

If RMA start-times live in agent heads or scattered notes, returns coordinators and support ops can't report or dispatch reliably. This flow centralizes start timestamps and assignee data into your tracking sheet and marks tickets immediately, so coordinators can act and report same day.