Reassign unattended new leads to an on-call agent
Reassign unattended new leads to an on-call agent
Your new lead records sit uncontacted and prospects cool when ownership isn't claimed quickly. Reassign ownership to a coverage agent so someone engages within 30 minutes.
Overview
When new leads sit unclaimed for half an hour, prospects cool and first-touch SLAs break. This flow automatically moves uncontacted leads to a coverage owner so someone reaches out within 30 minutes, protecting response SLAs and keeping the pipeline active.