Realtor IT: Capture tagged inbound calls into datastore

IT at brokerages miss tagged inbound calls, leaving gaps in client history and confusing troubleshooting. Push tagged call details to a central datastore in near real time, so IT and ops have queryable call logs.

Overview

Missed or unrecorded tagged calls leave agents without client context and make troubleshooting painful. This workflow captures every tagged inbound call into a centralized, queryable datastore in near real time, eliminating gaps so IT and ops can run accurate reports and resolve issues faster.

Notable Features

Capture tagged call details
Create centralized queryable call records
Notify IT when tags missing