Real estate support: Notify agents when 'post' emails arrive

Support agents miss 'post' emails in shared inboxes, causing tenant escalations and frustrated residents. Instant alerts deliver email context to ops so agents triage or escalate issues quickly.

Overview

Support agents in real estate risk tenant escalations and reputational harm when 'post' emails sit unread. This workflow routes every message containing 'post' to agents with complete context and creates a triage ticket, ensuring faster triage and zero missed follow-ups. Customers report response times drop dramatically and support backlogs shrink.

Notable Features

Notify agents with full email details
Detect messages containing post keyword
Create searchable triage ticket record