Publishing IT manager: turn submissions into triage tickets

IT managers see manuscript submissions arrive untriaged, causing missed tickets and delayed reviewer assignment that risk SLA breaches and unhappy authors. Tickets land ready so reviewers are assigned.

Overview

Missed manuscript submissions delay reviewer assignment and risk SLA breaches that frustrate authors. Turn every submission into a triage-ready ticket to eliminate manual copying and zero missed follow-ups, giving editorial support faster handoffs and cleaner tracking.

Notable Features

Create ticket per manuscript submission
Include submission details and attachments
Route tickets to editorial queues