Publish updated knowledge articles to your customer help center
Publish updated knowledge articles to your customer help center
Your knowledge articles often miss the public help center, leaving customers and advisers with outdated guidance. Updated articles go live automatically within minutes.
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Overview
When knowledge updates don’t reach your public Help Center, customers call support and advisers work from outdated guidance. This flow publishes or updates help center pages from CRM record changes within minutes, keeping public guidance current and reducing repeat support contacts.