Publish daily RSM and RTA assignment messages to ops team

Your daily RSM/RTA assignment spreadsheet hides who is on duty and delays handoffs. Teams gain clear coverage visibility and can prepare handoffs before morning shifts.

Workflow preview:

Zap details:

Overview

Morning confusion and missed handoffs cost time and frustrate players and agents alike; publish daily RSM/RTA ownership into your ops channel so everyone starts the day aligned. Program coordinators and on-shift agents get a clear snapshot each morning, so coverage and handoffs happen before the first shift.