Property support: route website emails to assigned tickets

Support agents miss resident and prospect emails, causing unanswered service requests. Create an assigned ticket for each inquiry so property support triages and prevents missed follow-ups.

Overview

Support agents risk resident satisfaction when website inquiries sit in inboxes, jeopardizing renewals and service quality. This workflow captures every website email and converts it into an assigned ticket so property support can triage quickly and prevent missed follow-ups. Customers report faster response times and cleaner ticket records.

Notable Features

Capture inquiries from website emails
Create tickets with resident details
Assign owner and send notifications