Project managers trigger NPS surveys after contact updates
Project managers trigger NPS surveys after contact updates
Project managers lose fresh NPS signals when contact properties change, leaving support blind. Schedule NPS emails tied to contact and reseller so support captures timely feedback.
Overview
Project managers and support lose visibility when NPS windows slip and reseller-linked feedback goes missing. This workflow schedules NPS emails tied to the contact and reseller and routes responses to support, enabling faster follow-up and clearer prioritization of issues.
Notable Features
- Delay surveys after property changes
- Attach reseller info to responses
- Create follow-up tasks for support