Project managers: log assigned chats to shared sheet
Project managers: log assigned chats to shared sheet
Project managers lose visibility when opened chats assigned to agents go unlogged, creating workload blind spots and audit gaps. So project managers can audit assignments and monitor response timing within minutes.
Overview
Project managers risk audit gaps and uneven workloads when assigned chats go unrecorded. This workflow captures every assigned chat into a shared support sheet, eliminating missed assignment records and giving managers a clear, auditable view of workload so response timing and staffing decisions improve.
Notable Features
- Log assigned chats to sheet
- Tag entries for SLA tracking
- Notify managers of new assignments