Project managers keep NMS requests visible and acted on
Project managers keep NMS requests visible and acted on
Project managers see unhandled NMS requests age, causing delayed replies and frustrated clients. Scheduled reminders post alerts to the project channel so agents confirm details and keep responses current.
Overview
Project managers at small information services firms risk frustrated clients when unhandled NMS requests sit idle and replies lag. This workflow posts scheduled reminders to the project channel so agents confirm details, eliminating overlooked inquiries and keeping responses current.
Notable Features
- Check unhandled NMS requests on schedule
- Post reminders to project channel
- Include request link and details