Project managers: flag low NPS for fast outreach

Support agents miss sub-7 NPS replies, causing unhappy software customers to escalate and risk renewal. Alerts notify project managers and owners so outreach starts fast and issues are triaged.

Overview

Low NPS signals get missed and unhappy customers can escalate, threatening renewals and account health for software companies. This workflow routes every sub-7 response to project managers and account owners, so outreach starts quickly and issues are triaged; teams report faster remediation and fewer escalations.

Notable Features

Email stakeholders on low scores
Attach respondent and account details
Create follow-up tasks for owners