Project managers catch cancellations and open help tickets
Project managers catch cancellations and open help tickets
Project managers miss cancellation messages, leaving damage-protection plans active and risking incorrect customer charges. It creates a support ticket for each cancellation message so agents cancel plans and avoid missed cancellations.
Overview
Missed cancellation messages cause customers to keep paying for protection plans and create extra work for project managers. This workflow converts every 'Order cancelled' or 'Swap cancelled' message into a support ticket and flags the subscription for cancellation, eliminating missed cancellations and reducing billing disputes.
Notable Features
- Create support tickets from messages
- Extract order and swap IDs
- Alert agents with customer context