Product owner: keep prospects contacted when messages fail

Product owners in financial services watch prospects go cold when primary messages fail, risking stalled deals. Route failed messages to SMS and alert sales reps so prospects are reached quickly.

Overview

Failed messaging causes prospects to go cold and makes pipeline forecasting unreliable for financial services. This workflow routes failed messages to SMS and alerts sales reps, preserving first touch and preventing missed follow-ups. Customers report faster response times and cleaner pipeline records.

Notable Features

Detect failed messaging status changes
Format phone numbers for SMS
Notify sales reps and log attempts