Product managers align engineering and support on releases
Product managers align engineering and support on releases
Product managers lose coordination when resolved bugs aren't announced, causing duplicated outreach. Post release notes to Slack and email customers so engineering and support confirm fixes.
Overview
Unannounced bug releases create duplicated outreach and frustrated customers, forcing product managers into firefighting mode. Zapier posts release summaries to your team channel and emails affected customers so engineering and support coordinate follow-up and eliminate communication gaps.
Notable Features
- Post release summaries to Slack
- Email affected customers directly
- Notify engineering and support owners