Prevent underreported time for support engineers before closure

Support engineers close tickets showing under ten minutes logged, producing underreported time and billing risk. This flags and reopens tickets for engineers to update logs and prevent missed charges.

Overview

Support engineers risk underbilled work and SLA issues when time is underreported on closed tickets. This workflow flags and reopens short-logged tickets so engineers re-evaluate and record accurate time, resulting in faster corrections and fewer billing disputes.

Notable Features

Flag tickets missing time entries
Move tickets back to in progress
Prompt engineers to log details