Prevent unassigned support tickets and balance agent load

Support agents see non-sales tickets left unassigned, risking SLA breaches and churn. Assign new non-sales tickets evenly to two agents so tickets get picked up quickly and SLAs are met.

Overview

Unassigned non-sales tickets create SLA risk and unhappy customers for support agents. This workflow balances incoming tickets between two agents automatically, turning reactive triage into reliable first touches and reducing missed SLAs. It eliminates manual assignment steps so agents start work faster and managers gain clear assignment logs.

Notable Features

Assign tickets in alternating order
Filter out sales inquiries
Notify agent on new assignment