Prevent support agents replying before chatbot session ends

Support agents sometimes reply to chatbot-routed tickets while the bot is active, causing duplicate replies and frustrated customers. Add a private handoff note that ends the bot before agents reply.

Overview

Support agents replying before chatbots finish create duplicate messages and frustrate customers. This workflow inserts a private handoff note and ends the bot session so agents only reply after the bot is done, eliminating duplicated replies and protecting the customer experience.

Notable Features

Insert private handoff comment
Detect chatbot-routed support tickets
Prevent replies until session ends