Prevent orphaned support cases for business owners and agents

Business owners find conversation assignments buried in inboxes, causing cases to be orphaned and routing to stall. Case records update automatically so support managers and agents see ownership immediately.

Overview

Orphaned support cases leave customers waiting and expose you to SLA risk. This workflow ensures every assignment and status change writes back to your case database so support managers and agents never lose ownership — enabling faster routing, zero missed follow-ups, and a clear audit trail.

Notable Features

Update case records on assignment
Notify assigned agent via email
Maintain audit trail of changes