Prevent missed on-call handoffs for support agents now

Support agents lose track when on-call events begin, causing delayed incident escalation. Announce shift starts to the support channel and attach the checklist so agents can escalate within minutes.

Overview

Missed on-call handoffs leave incidents untriaged and put SLAs at risk. This workflow announces the shift owner to the support channel and surfaces the critical checklist so support agents can escalate faster and avoid missed follow-ups.

Notable Features

Announce on-call owner to channel
Attach checklist link to announcement
Notify escalation owners when shift starts