Prevent missed NPS follow-ups for IT and support managers

Support agents miss NPS feedback when surveys go untriaged, risking SLA breaches. IT assigns follow-up tasks from each survey so owners act quickly and resolve issues.

Overview

Untriaged NPS feedback creates SLA risk and potential churn when support doesn't act. This workflow converts every survey into a prioritized, assigned task so program managers see actionable items and response times drop dramatically. IT keeps accountability visible, ensuring zero missed follow-ups.

Notable Features

Create tasks from NPS submissions
Assign tasks to the right owner
Prioritize low-rated responses for follow-up