Prevent missed course instruction logs for support agents

Support agents tag conversations with course instructions but miss follow-ups when logs aren't saved. Create instruction records from tagged messages so agents follow up reliably.

Overview

Support agents miss critical course instructions when logs aren't recorded, risking missed follow-ups and frustrated customers. This workflow turns every tagged conversation into a searchable instruction record so agents follow up reliably and response times drop dramatically.

Notable Features

Log tagged conversations into database
Notify agents of new instruction logs
Include conversation link and tags