Prevent lost engineering handoffs for customer support ops

Customer support ops miss work orders flagged transfer-to-engineering, causing engineering reviews to stall. Create tasks and attach task links so no handoffs are lost and review stays visible.

Overview

Missed transfers create backlogs and risk SLA breaches for support ops. This workflow turns every transfer-to-engineering update into a tracked engineering review task and writes the task link back to the original work order, making ownership and progress visible. Operations teams report fewer lost tickets and clearer handoffs when this pattern is in place.

Notable Features

Create engineering review tasks
Update work order with task links
Notify engineers and support owners