Prevent duplicate customer notifications for support ops

Support ops miss marking sent messages, causing duplicate outreach and unclear notification status. It flags records and saves send confirmations, so outreach history is clear and duplicates stop.

Overview

Support ops risk duplicate outreach and muddled notification histories when sends aren't recorded. This workflow flips a sent flag and captures confirmation details the moment an agent hits send, eliminating duplicate messages and creating a clear audit trail. That means cleaner handoffs, fewer follow-ups lost, and reliable outreach status for ops.

Notable Features

Mark customer records as notified
Store send confirmation metadata
Prevent duplicate messages before sending