Prevent claim review delays when negotiator is assigned

Claims handlers miss reviews when negotiator assignments change, stalling claims. This workflow sets status to claim review and notifies the negotiator and claims team so review starts quickly.

Overview

Claims handlers lose momentum when negotiator assignments change and reviews don't start, creating backlog and operational risk. This workflow immediately sets the claim to review and pings the negotiator plus the claims channel, ensuring review begins quickly and preventing missed handoffs. Expect clearer handoff visibility and dramatically faster response to newly assigned claims.

Notable Features

Update claim status to review
Notify negotiator via direct message
Alert claims channel for visibility