Post weekday support rota and appointments to channel
Post weekday support rota and appointments to channel
Your daily appointments sheet isn't in channel, leaving on-call technicians unprepared. Post the day's roster to the support channel so staff see assignments before the first shift.
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Overview
When the day's schedule isn't posted, on-call staff arrive unprepared and tickets escalate. This workflow pushes the day's appointment roster into your support channel every weekday morning so technicians see assignments and start shifts prepared the same day.