Post surge conversation alerts to support channel each hour
Post surge conversation alerts to support channel each hour
Your support inbox can spike with new conversations and go untriaged, leaving customers waiting. Get hourly alerts so your support coordinators can triage surges the same day.
Overview
When conversation volume spikes, inboxes can backlog and SLAs slip; this makes those surges visible to support coordinators immediately. It routes hourly alerts into your team channel so coordinators can triage surges the same day and protect response SLAs.