Post private support messages to internal triage channel
Post private support messages to internal triage channel
Your private support messages in a tucked-away channel leave agents without thread context and delay triage. This posts those messages into your internal triage channel so agents can act same day.
Overview
When private support notes sit in a tucked-away channel, triage stalls and customers wait. Forwarding those messages into a monitored triage channel gives agents context-rich alerts so tickets get triaged the same day.