Post priority 1 ticket alerts to support channel

Your priority-one support tickets lack city context, causing misrouting for urgent public-sector cases. You get immediate alerts so critical tickets are triaged and routed the same day.

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Overview

Critical tickets can sit unnoticed without immediate, contextual alerts, delaying triage and risking SLA breaches. This flow posts priority‑one ticket details (including parsed city and status) straight to your support channel so agents see and act within seconds, improving same‑day response and routing.