Post new support tickets to branch-specific team channels

Your support tickets from different service branches arrive untriaged, leaving engineering without context for audio feedback. Teams get branch-tagged summaries for faster triage same day.

Workflow preview:

Zap details:

Overview

Support and engineering teams often miss branch-specific feedback when tickets land in a single queue. This workflow routes and formats those tickets into the right team channels, giving engineers the context and attachments they need to triage and respond within the same day.