Post matching runbook links into the support thread

Your support channel messages lack runbook links, causing slower triage and repeated manual lookups. Relevant runbook links are posted in-thread to help on-call engineers resolve issues same day.

Overview

Stop forcing engineers to hunt for troubleshooting docs during incidents; this routes the right runbook into the originating thread so responders have context immediately. That reduces handoffs and repeated lookups, letting teams act within minutes and keep SLAs on track.