Post interactive DM with form choices to user
Post interactive DM with form choices to user
Your Slack shortcuts send unstructured requests, leaving handlers without form choices or process context. It sends a contextual DM with selectable options so handlers can route and act the same day.
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Overview
Unstructured Slack shortcuts force handlers to chase context and slow down triage; this flow presents validated choices and immediately returns the right links in a single DM. The result: handlers receive actionable guidance and can route or complete requests the same day.