Post incoming SMS to team channel for triage
Post incoming SMS to team channel for triage
Incoming customer SMS arrive without context, leaving brokers unable to prioritize loan inquiries. Coordinators can respond or escalate the same day by receiving messages in your team channel.
Overview
Unseen client SMS stall mortgage conversations and increase time-to-response. Route inbound messages into your team channel so brokers and coordinators see context and reply or escalate the same day.