Post incoming SMS as triage message to team channel
Post incoming SMS as triage message to team channel
Your inbound SMS purchase requests often sit untriaged, leaving purchasing unsure who owns the work. This sends messages into your team channel so coordinators acknowledge and act within minutes.
Overview
Inbound SMS to a shared number can create blind spots and duplicate work for purchasing; publishing each request into the purchasing channel centralizes intake and forces acknowledgement. Coordinators will see, claim, and begin handling requests within minutes, reducing fulfillment delays.