Post incoming SMS as triage message to team
Post incoming SMS as triage message to team
Your incoming SMS about vehicle or booking problems sits unseen, delaying responses and frustrating riders. Operations coordinators get alerts in their ops channel so issues are triaged same day.
Overview
When riders text about vehicle faults or booking problems, those messages can sit unseen and slow response times. This flow delivers incoming SMS into your ops channel so coordinators triage issues within minutes and protect rider satisfaction.