Post incoming customer texts to your operations team channel
Post incoming customer texts to your operations team channel
Your incoming customer messages sit outside ops, causing missed job details and delayed dispatch. The workflow surfaces messages to your team so you can triage and confirm next steps same day.
Workflow preview:
Zap details:
Overview
When customer texts don't reach operations, crews miss critical details and admins scramble to catch up. This flow surfaces inbound messages to your ops channel so coordinators can triage and assign work with full context same day.