Post incoming client SMS to intake team channel
Post incoming client SMS to intake team channel
You receive client SMS that sit untriaged and delay bail intake and case opening. It posts each message to your intake channel so coordinators can respond and process cases same day.
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Overview
Inbound SMS are often the first contact for urgent bail requests but they can sit unread in an inbox. This routes and cleans incoming SMS into your intake channel so coordinators see and act within minutes, enabling same-day case starts.