Post incoming case reports as triage channel alerts
Post incoming case reports as triage channel alerts
Your incoming case reports arrive without structure and are easily missed in busy channels. The workflow posts formatted report details to your triage channel so agents can prioritize responses within minutes.
Overview
Inbound reports that arrive as webhooks often lack consistent context and get buried, delaying triage and risking SLA breaches. This flow turns each incoming report into a clear, formatted alert in your triage channel so coordinators and agents see the right details and act within minutes.